BENEFITS OF AUTO CALL RETURN FOR THE MEDICAL INDUSTRY

Imagine that you are a doctor with a busy medical practice.  Keeping your appointment slots filled and moving along is important, not only from a financial standpoint but in regards to the care of your patients as well.  An appointment time that is not filled is a time that could have been used by a truly sick patient.  When a patient leaves your office, they typically leave with their instructions, prescriptions and a follow up appointment date.  In the case of a sick person, some of this information may not be remembered right away.

Face it, everyone is living a very busy lifestyle these days and it is difficult to keep up with all of the appointments that they must face every day.  Many doctors opt to call their patients one day or a few days before a scheduled appointment, which is a good service but takes away from the day to day tasks that need to be done by the reception or office staff and can bog down the routine needlessly.  Using an outbound messaging service, also known as outbound IVR, eliminates a huge time draining chore from the daily routine and can not only save time, but effort and money for the practice as a whole.

See the complete article at:

http://www.managedserviceproviders.biz/2010/02/call-center-benefits-of-auto-call-return-for-the-medical-industry/

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~ by Darren Prine on February 16, 2010.

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