Hosted Call Center Case Study: An interview with Linda Ruffenach, President of ACCENT

My latest article was just published online. The article is an interview with Linda Ruffenach, President of ACCENT, an international provider of integrated marketing solutions. Linda is incredibly intelligent and thoughtful. Her responses to my interview questions are amazing. If you have ever wondered why a company would want to move from premise based call center equipment to a hosted (cloud based) provider, then this is the article for you. In the interview, Linda covers why ACCENT moved to a hosted call center solution, the benefits they have experienced and improvements in their ROI/TCO. Please check out the article and be sure to leave comments/feedback.

http://www.managedserviceproviders.biz/

Cheers!

Darren Prine
Contributing Writer
http://www.managedserviceproviders.biz
callcenterhero@gmail.com

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~ by Darren Prine on November 30, 2010.

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