Are Hosted Contact Centers Safe

Is it safe to host in the cloud? Michael Barbagallo of Shenandoah Analytics says they are only as safe as they are made. Barbagallo provides examples of actual security breaches, discusses the pros and cons of cloud-based contact center safety and offers some considerations for how to protect your data. Read the full article at http://www.icmi.com/Resources/Articles/2011/September/Are-Hosted-Contact-Centers-Safe

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~ by Darren Prine on September 16, 2011.

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