Press Release: Connect First Deploys New Ultra-Modern Datacenter in Denver, CO

Boulder – November 15, 2011: ConnectFirst, a leading telecommunications service provider and call center solution firm, has announced plans to begin migrating existing customers to a new Ultra-Modern installation of their Call Center Infrastructure (CCI) platform within 15 days.

This latest installation of the ConnectFirst CCI platform is built with the same architectural concepts as the current platform, with a focus on updating components and hardware with the most current, high performance versions for optimal performance.

ConnectFirst has made a substantial financial investment in refreshing 100% of the hardware utilized in the processing of hundreds of millions of calls that run through the CCI platform on an annual basis. As stability, reliability and performance are key value propositions for ConnectFirst, this latest update demonstrates the company’s commitment to excellence.

“At Connect First, we strive to stay ahead of the subscription curve. Nearly eight months ago, we began the process of increasing the call processing power of the CCI network by more than 500%. This decision involved refreshing 100% of hardware, software, databases, and underlying network components,” said Geoff Mina, ConnectFirst CTO and Co-Founder.

Customer downtime is never acceptable at ConnectFirst and Mina and his team work extensively with vendor partners to ensure network issues are identified and addressed before they hit the customer environment. By moving customers to this new platform, all companies will have access to the most recent releases of the various hardware and software solutions providing the foundation for the ConnectFirst CCI.

“We are extremely excited to begin moving customers to the new platform. We hope that our customers will be equally excited to continue moving forward with ConnectFirst,” Mina added.

Migrations to the new version of the ConnectFirst CCI platform will begin within 14 days, with completion estimated at approximately three months. ConnectFirst customer support will be reaching out to customers on an individual basis to discuss the migration process and timeline. Each of ConnectFirst’s valued customers will be migrated around a schedule and timeline that best fits their needs and calling profiles/schedules.

For additional information or to discuss any of the recent upgrades, new infrastructure or migration plans, please contact ConnectFirst at your convenience:

Darren Prine
Director of Sales and Marketing
720-310-8800
dprine@connectfirst.com

About ConnectFirst

ConnectFirst is a leading telecommunications service provider and call center solution firm focused on enabling growth and profitability through a robust portfolio of cloud-based communications solutions. As a hosted call center management solutions provider, ConnectFirst offers a robust platform, designed and supported by a team of highly experienced engineers, designers and business analysts to meet the evolving needs of the customer base.

ConnectFirst offers Inbound ACD, Outbound Dialing, Call Tracking, Interactive Voice Response (IVR), Voice Broadcast, Disaster Recovery, Cloud Routing, Predictive Dialer, Real-Time Telemetry, CDR Reporting, Live Agent Chat and more. Through a consultative approach with each customer interaction, ConnectFirst builds customized solutions to meet the needs of a discerning customer base.

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~ by Darren Prine on November 15, 2011.

One Response to “Press Release: Connect First Deploys New Ultra-Modern Datacenter in Denver, CO”

  1. ConnectFirst is a leading telecommunications service provider and call center solution firm focused on enabling growth and profitability through a robust portfolio of cloud-based communications solutions.

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