Press Release: Connect First Adds Dial Plan Filtering; Improves Hosted Call Center Platform

Boulder – April 16, 2012: Connect First, a leading telecommunications service provider and call center solution firm, has added new features to its outbound calling platform with the release of Dial Plan Filtering, available on all Domestic Outbound Dialing Campaigns. With this new capability, the hosted call center can easily gain more granular control over outbound campaigns with regional goals.

Dial Plan Filtering is now available by State or Time Zone, enabling customers to remove regions from an included list when target success numbers are reached. Sophisticated list management is simplified as identified regions are suppressed. Dial Plan Filtering is readily available on the new Tools tab in the Connect First Outbound Configuration panel.

Users easily open the Filter Screen by clicking on Dial Plan Filtering and selecting the type of filtering option (State or Time Zone). Items are moved with a drag and drop approach and changes are easily saved. At the Dial Group Level, multiple campaigns can be also be assigned Dial Plan Filtering simultaneously. Users simply access the Batch Update Campaigns command to change the filtering plan for any campaign currently in action.

Connect First outbound customers can also clone old campaigns into a new campaign to enable Dial Plan Filtering, moving lists from the old campaign to the new one. If the State option is selected, the List Loader engine attempts to normalize data into the appropriate two character state abbreviation. If the data is not present or cannot be normalized, it will be populated on the NPA-NXX of the lead phone number. Time Zone options are based on the Lead Phone Number. Filtering options can be changed after the campaign has launched.

In addition to Dial Plan Filtering, Connect First is now capable of providing estimated hold times for callers in queue on Inbound Gates; this option is easily selected in Queue Event Configuration. This feature calculates and advises callers on their estimated wait time. Administrators can determine the number of queue events within the configuration stage, and the message will only play if callers are actually holding in the queue.

“Connect First is a customer-facing company, focused on the consistent development of our hosted call center platform to optimize customer calling efforts,” said Darren Prine, Director of Sales and Marketing for Connect First. “Dial Plan Filtering will ensure increased efficiency and productivity in the outbound calling campaign, while additional improvements will deliver even more value in our proven platform.”

About Connect First

Connect First is a leading telecommunications service provider and call center solution firm focused on enabling growth and profitability through a robust portfolio of cloud-based communications solutions. As a hosted call center management solutions provider, Connect First offers a customized platform, designed and supported by a team of highly experienced engineers, designers and business analysts.

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~ by Darren Prine on April 16, 2012.

2 Responses to “Press Release: Connect First Adds Dial Plan Filtering; Improves Hosted Call Center Platform”

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